STANDARD TERMS AND CONDITIONS OF TRADING
These terms form the basis of the contract between our customer and DIMBIM SPECIALITY CAKES. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work towards when completing your order.
BASIS OF SALE
Any samples, drawings, or descriptions we issue, and any descriptions or illustrations contained on our social media are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of DIMBIM SPECIALITY CAKES.
Quotations are valid for a period of 14 calendar days from the day of issue. Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are approximately 8 inches deep as standard, except if otherwise stated or depicted by the cake design. If you would like a deeper or shallower cake this needs to be requested at the time of booking.
No contract is made with you until we have received a deposit/booking fee. Once your deposit /booking fee has been received you are in a binding contract with DIMBIM SPECIALITY CAKES
THE CAKES
We guarantee that on delivery the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre-agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.
The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.
Though we cater for various dietary requirements like vegan and diary free. These cakes require special planning so we need to have been informed at the time of booking of any allergies or dietary requirements.
Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure this.
We cannot guarantee an exact replica of any cake, but we will do our best to make it so. Where colour swatches are provided, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist. We will arrange the flowers on the cake. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist liaise directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.
From time to time certain materials for our cakes may become obsolete or not available from the suppliers. This is totally out of our control; however, we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
If your cake contains figures or flowers made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels and wires for reinforcement.
Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested or as soon as possible. However, our cakes can last for up to 5 days or more depending on the conditions at which they are stored. Cakes should be stored in a cool, dry place, away from direct sunlight and sources of heat in the box provided.
If there are left overs that need to be preserved, please double wrap tightly in clingfilm, store in an airtight bag in the freezer. If you’re not sure on how to go about preservation, please get in touch with us.
DIMBIM SPECIALITY CAKES and the customer expressly agree that the cakes and all goods purchased from DIMBIM SPECIALITY CAKES remain the property of DIMBIM SPECIALITY CAKES until paid for in full.
DELIVERY AND COLLECTION
For all wedding cakes, delivery will be separate from the cost of the cake but included as part of the quote. We will deliver the cake on the day set out in the order confirmation to the address provided, at an agreed time. If the delivery address changes after the order has been confirmed additional charges may be added to cover extra mileage.
When delivering to a wedding venue, we will contact the venue in advance to confirm that the mutually agreed time is indeed a convenient time for delivery. If we set up the wedding cake, we shall take a photograph of the cake before leaving. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible, obtain a signature to verify we have done so. Once the cake has been delivered, we are unable to accept any liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.
The weather conditions can adversely affect the look and taste of a cake especially during the warm summer months, DIMBIM SPECIALITY CAKES will ensure that your cake is delivered in the best condition but will not be liable for whatever happens to the cake in terms of structure or taste based on the climate conditions inside the venue.
If the cake is delivered with a cake stand, a security deposit will be payable with the final balance. The stand must be returned to us in a good, clean condition within 3 days of the wedding. Upon the return of the stand the deposit will be refunded. This will be refunded via bank transfer with 5 working days. Should the stand be returned broken or damaged, the cost of the replacement stand will be deducted from the security deposit.
PRICE AND PAYMENT
The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes. A 150 pounds deposit is required to secure your date and the balance will be payable 6 weeks to your wedding date. A detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent, and it is the responsibility of the client to ensure payment is on time.
**Please note all deposits/booking fees are non-refundable or transferable**
The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified, cash or payment by debit or credit card. If paying by debit or credit card, please allow 3 working days for payment to clear. Late payments will incur a £25 charge.
If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on DIMBIM SPECIALITY CAKES.
CANCELLATION, POSTPONEMENT AND ALTERATIONS
In the event of a cancellation by yourselves, charges are as follows; More than ninety days prior to the date = deposit only.
Ninety days to one calendar month prior to the date = deposit plus half the remaining cost.
Less than one calendar month prior to the date = full amount
Any deposits previously paid are non-refundable and non-transferable
In the event of a wedding postponement, the payment due remains the same as a cancellation. If you postpone within 90 days of the wedding half the remaining cost will be due on the original payment date. If you postpone less than one month prior to the wedding, the outstanding balance remains payable on the original due date. Subject to availability we will carry any monies paid forward to the new wedding date. Please be aware that we will only do this on a maximum of two occasions. Any further postponements will be classed as a cancelation. However, if postponement is inevitable due to disease, fire, floods, storm, plant breakdown, strike, lock outs, riot, government legislations, the decision taken will be at the discretion of DIMBIM SPECIALITY CAKES.
You may, prior to 8 weeks before the wedding day, amend your order by providing us with written notice. In the case of alterations, a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after the time scale stipulated above there will be no reduction in the price you pay, even if your new design is cheaper than the original booking.
DIMBIM SPECIALITY CAKES reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): disease, fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of DIMBIM SPECIALITY CAKES, and DIMBIM SPECIALITY CAKES shall not be liable for any breach of contract resulting from such an event. In this situation we will provide you with a written notice and any deposit paid will be refunded.
COMPLAINTS
Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously. Any issues must be brought to our attention within 24 to 48 hours of delivery to give fair opportunity to assess the nature of the complaint.
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Where the complaint is in regard to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.